Frequently Asked Questions
37 articles
+1Written by Lydia Johnson, Parker Day, Ben Petersen and 1 other
+1Can My Employees Send Me Messages About Their Timecards From The App?
Written by Lydia Johnson. Updated over a week ago
How to use Product Tours in Findd
Written by Parker Day. Updated over a week ago
How Can I Be Notified If My Employee Sends Me a Note From Mobile?
Written by Parker Day. Updated over a week ago
How can I limit the locations where my employees can punch on their personal devices?
Written by Ben Petersen. Updated over a week ago
Where Can I View the Audits For an Employee Accrual?
Written by Parker Day. Updated over a week ago
How Can I Tell Who Last Edited an Employee Profile?
Read here to see how to check the audit log in an employee's profile to see who made changes last, and when they were made.Written by Lydia Johnson. Updated over a week ago
What are Pay Groups and How Do I Make Them?
Written by Miranda Pierce. Updated over a week ago
I forgot my user email, how can I find it?
Written by Ben Petersen. Updated over a week ago
I forgot my password, how can I reset it?
Written by Ben Petersen. Updated over a week ago
What happens when GPS is set to OFF while Punching?
Written by Ben Petersen. Updated over a week ago
Does Findd Mobile Facial Recognition Work Offline?
Written by Ben Petersen. Updated over a week ago
How long will Punch History data store in my mobile app?
Written by Ben Petersen. Updated over a week ago
Why Does My Device Show A Message For Re-Registration?
Written by Ben Petersen. Updated over a week ago
What happens if an employee forgets to Punch-OUT?
Written by Ben Petersen. Updated over a week ago
What Will Happen to My Employee Punches During Daylight Savings?
Written by Miranda Pierce. Updated over a week ago
I forgot my PIN and I cannot punch in. What should I do?
Written by Ben Petersen. Updated over a week ago
When I punch out the system records a punch in instead?
This article explains Maximum Punch Set Length and Component Timecards.Written by Ben Petersen. Updated over a week ago
My punches aren't showing in Grand Central, but show as uploaded on device?
Written by Ben Petersen. Updated over a week ago
How can I reset another account user's password?
Written by Ben Petersen. Updated over a week ago
What permissions need to be enabled on my device to use the Findd Mobile App?
Written by Ben Petersen. Updated over a week ago
What is a Timecard Audit Report?
Written by Ben Petersen. Updated over a week ago
How can I delete facespaces?
Written by Ben Petersen. Updated over a week ago
What does Hierarchy Navigation mean?
Written by Ben Petersen. Updated over a week ago
Troubleshooting- Punches are not uploading to Grandd Central
Written by Lydia Johnson. Updated over a week ago
How can I add an employee email to Grandd Central?
Written by Ben Petersen. Updated over a week ago
What does SYSTEM ROUNDED mean in an employees timecard?
Written by Ben Petersen. Updated over a week ago
How can I view my employee's profile?
Written by Ben Petersen. Updated over a week ago
Can I set up required breaks for my employees?
Written by Ben Petersen. Updated over a week ago
How can I re-register an employee's facial recognition registration?
Written by Ben Petersen. Updated over a week ago
Facial registration was conducted but the face spaces are not showing in Grandd Central?
Written by Ben Petersen. Updated over a week ago
What are face spaces?
Written by Ben Petersen. Updated over a week ago
Why does my device say Transfer when I want to Punch Out?
Written by Ben Petersen. Updated over a week ago
How can I verify that my punches have been uploaded from my device?
Written by Miranda Pierce. Updated over a week ago
How can I add a location to a hierarchy?
Written by Ben Petersen. Updated over a week ago
How do you change a device from clock mode to mobile clock mode?
Written by Ben Petersen. Updated over a week ago
How to Register Facial Recognition on Devices
Written by Ben Petersen. Updated over a week ago
How to View Timecards and Payroll-Based on Pay Group
Written by Ben Petersen. Updated over a week ago