All Collections
Frequently Asked Questions (TLM)
What permissions need to be enabled on my device to use the Findd Mobile App?
What permissions need to be enabled on my device to use the Findd Mobile App?
Findd Sales avatar
Written by Findd Sales
Updated over a week ago

In order for the Findd application to work on your device, certain permissions must be granted to the Findd app.

This article will review what permissions need to be enabled and how to do so.

List of Permissions

  • Location - This allows the Findd app to check the device's location. This is important to check for locations exceptions and to set the device location.

  • Camera - This allows the Findd application to access the camera. Without this enabled, facial recognition will not work.

  • Cellular Data/Wifi - In order for the device to upload punches, the device needs to be connected to the network. If the Cellular Data is not enabled, or if the device is not connected to wifi, the punches will still be recorded on the device but they will not upload to the Grandd Central. As soon as the device reconnects, the punches will be uploaded.
    ​

How to Enable Permissions

Follow one of the following guides, depending on if your device is Android or iOS

Android

  1. Tap on the Settings app on the device.

  2. Tap "App Permissions" in the menu

  3. Scroll down to the Findd application and tap on it.

  4. Tap on "Permissions"

Android_Permissions_2.png

5. Enable all permissions.

Android_Permissions.png

iOS (Apple)

  1. Tap on the Settings app on the device.

  2. Scroll down until you reach the Findd App and tap it to open up permissions.

  3. From here make sure that both the Camera and Cellular Data toggles are enabled. Also, ensure that the location is either set to "While Using" or "Always" (see below).

iOS_Permissions.jpg

Note: Settings may slightly differ for various devices. Please email support@findd.io if you need assistance, we are glad to help.

Did this answer your question?