Searching for an employee is one of the most basic tasks in Grandd Central - something you'll most likely be doing on a regular basis.
This is guide will go over how to search for an employee and some basic troubleshooting if you cannot find your employee in Grandd Central.
Below is a video that will also review these same steps.
Findd Employees In Grandd Central
1. Navigate to the Employees tab
Employees are listed by last name in alphabetical order.
2. You can also search for an employee by clicking the search button located on the upper right side of the screen. You can search your employees by:
Can't Find Your Employee?
If you can't find an employee, there are three main reasons. Follow these troubleshooting steps in order.
1. Limited Hierarchy View
Look to your upper right-hand corner hierarchy navigation, and make sure you are either:
In the account level hierarchy, which shows all employees (ex. 1).
In the exact hierarchy, your employee should be in. If you think you're in the right hierarchy, go up a level and search again. The employee may have a default hierarchy level different than what you think (ex. 2).
Account Level (ex. 1)
Specific Location (ex. 2)
2. Employee has been moved to inactive.
Go to the account level in your hierarchy navigation.
Navigate to the Employees tab.
Click on the "active status" drop-down menu in the top left corner of the employee page and select "Inactive"
Search for your employee.
3. Employee has been deleted.
If you still cannot find your employee, they may have been deleted by another administrator within your organization.
Before you create a new employee - contact our support and we'll assist in potentially locating the employee.
Didn't find what you were looking for? Email our support team at email@example.com and we'll be glad to help.