Searching for an employee is one of the most basic tasks in Grandd Central—something you'll most likely do regularly.
This guide will go over searching for an employee and some basic troubleshooting if you cannot find your employee in Grandd Central.
Below is a video that will also review these same steps.
Finding Employees In Grandd Central
1. Navigate to the Employees tab
Employees are listed by last name in alphabetical order.
2. You can also search for an employee by clicking the search button located on the upper right side of the screen. You can search your employees by:
First Name
Last Name
Clock PIN
Employee ID
Can't Find Your Employee?
If you can't find an employee, there are three main reasons. Follow these troubleshooting steps in order.
1. Limited Hierarchy View
Look to your upper right-hand corner hierarchy navigation, and make sure you are either:
In the account level hierarchy, all employees are shown (ex. 1).
In the exact hierarchy, your employee should be in. If you think you're in the right hierarchy, go up a level and search again. The employee may have a default hierarchy level different than what you think (ex. 2).
Account Level (ex. 1)
Specific Location (ex. 2)
2. Employee Has Been Moved to Inactive.
Go to the account level in your hierarchy navigation.
Navigate to the Employees tab.
Click on the "active status" drop-down menu in the top left corner of the employee page and select "inactive."
Search for your employee.
3. Employee Has Been Deleted.
If you still can't find your employee, another administrator within your organization may have deleted them.
Before you create a new employee, contact our support team, and we'll help you locate the employee.
If you didn't find what you were looking for, please message us using the chatbot in the bottom right corner of your account or email us at support@findd.io. We will be happy to help.