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Submitting a Support Ticket

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Written by Findd Sales
Updated yesterday

Experiencing a device issue and need support? We're here to help!

First, please consult our basic troubleshooting guides to see if your problem can be resolved. If not, contact us with the following details for a swift resolution:

Essential Information for Support Tickets

To help us quickly assess and resolve your issue, please include:

  1. Brief Description of the Problem:

    • What issue are you experiencing?

    • When does it occur?

    • Which employees or users are impacted? (include name and ID)

  2. Screenshots (if applicable): Visuals can significantly help us diagnose the issue.

  3. Device Information (Crucial):

    • Device name in Grandd Central

    • Associated Job (for non-employee devices)

    • Device type (e.g., iPhone X, Galaxy S+, Nexus)

  4. Operating System (OS) software version (How do I find that? Look here.) Findd Application Version: Refer to this guide here.

How to Submit a Ticket

  • Email: Send your detailed request to support@findd.io.

  • Chat Bot: Use the chat bot located in the bottom right corner of your account to connect with a team member. Providing comprehensive details helps us assist you more efficiently.

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