If your organization is experiencing an issue with one of your devices and if you are in need of support, we are here to help!
First, be sure to check out the basic troubleshooting guides to see if that fixes your problem. If not, please contact us. When you do contact us, please provide some details found below so we can quickly assess and fix the issue.
Details to Include
To help get your issue resolved as quickly and efficiently as possible, it would be very helpful if the email contained the following information:
1. Brief description of the problem
What issue are you seeing?
When does this occur?
What type of device mode is seeing the issue (Clock, Mobile Clock, Individual)?
2. Screenshots (if applicable)
Screenshots or pictures help us narrow down the issue.
3. Device information (Very important)
Name of device in Grandd Central
Location of device (if not an employee device)
Type of device (iPhone X, Galaxy S+, Nexus, etc.).
The OS (operating system) software version for your device (How do I find that? Look here.)
4. Version of the Findd application on the device, guide found here.
How to Submit a Ticket
You can submit a ticket by emailing our support at "firstname.lastname@example.org".
Please include as many details as possible to help our support team help you more efficiently.