When submitting a support ticket regarding a device, you should also submit the Findd app version and the software version that your device has.
Findd App Version
Although you can find the version in your app store/google play app, there is an easier way!
Simply:
Open up your Findd app.
Open the side navigation menu.
3. Screenshot and include that in your ticket to our support team.
Didn't find what you were looking for? Email our support team at support@findd.io and we'll be glad to help.