When the Findd application performs facial recognition, a percentage match is made between the person punching and the system's knowledge of that specific employee's face. We use this percentage as our Biometric Threshold.

By default, if that percentage is greater than 95%, then we are confident that the correct employee is punching. If the percentage is lower than 95%, we create an exception for an administrator to view.

The biometric threshold limits the amount of discrepancy we allow in the facial recognition match. You can adjust it from the default 95%. However, we recommend contacting our support for recommendations before making any changes.

1. Go to Grandd Central, navigate to the Account tab, and open the settings sub-tab.
​

​2. Click on the Biometric section to reveal the settings.

3. Simply enter your preferred percentage into the field. The system will auto-save.
​
​Note: Findd highly recommends keeping this threshold at the default for optimal performance. Changing this to a low threshold may decrease the accuracy of the exception system.

Didn't find what you were looking for? Email our support team at support@findd.io, and we'll gladly help.